FAQ

Opening a warranty may vary according to the type of product purchased. However, we will try to clarify the procedures for each product line as best we can.

In the case of Spare parts or engines purchased from our Authorized Network, in order to activate the warranty, you must go to the authorized MWM distributor where the part or engine was purchased, with the product's purchase invoice in hand, and request the item's warranty. It is important to bear in mind that the item in question must be within the validity period according to the line of parts purchased and that the warranty is subject to MWM's technical analysis.

In the case of equipment from other manufacturers using MWM engines, you should contact a dealer or the equipment manufacturer itself. The manufacturer will then contact MWM to request warranty service for the product.

In the case of MWM equipment (MWM Gensets, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor that sold the equipment and request the warranty. It is important to bear in mind that the equipment in question must be within the warranty period.

The warranty period varies according to the product line purchased or even the origin of the purchase.

We recommend that you always seek out our Authorized Service Network to carry out maintenance and corrections on MWM engines and equipment, regardless of whether the product is within or outside the warranty period. This will ensure that the service carried out complies with MWM's standards, procedures, norms and requirements, guaranteeing the product's durability and reliability.

No, MWM does not offer an extended warranty for its product range. However, in the case of equipment from other manufacturers using MWM engines, the recommendation is to consult the warranty terms of the equipment purchased.

In the case of spare parts, if the item has not been installed, you should go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be exchanged. If the item has already been installed in the engine when the defect was identified, the recommendation is to go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be guaranteed.

In the case of MWM equipment (MWM Gensets, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor who sold the equipment and request the warranty.

The warranty on MWM products is subject to technical analysis by MWM.

No, MWM products are only purchased through our Authorized Distributors, regardless of the product line (Spare Parts, Engines or Equipment).

MWM's sales channels are through our Authorized Distributor Network (Spare parts, Engines or Equipment), which you can access by clicking here [insert link to authorized network page].

You can consult the list of MWM Authorized Distributors on our website.

You can check the MWM authorized distribution network by clicking here [insert link to authorized network page].

The MWM Genuine Parts catalog is for the restricted use of the MWM Authorized Network. It may not be distributed and/or sold to end customers or users.

If you are part of the MWM Authorized Network, you will have to fill in a registration form after installation in order to be granted access. If you have registered and your access has not been granted, please contact MWM through our official channels.

You can download the MWM Master Parts Catalog from the following link (Link). After downloading and installing the software, fill in the registration details and wait for access to be granted.

MWM makes its parts catalogs available exclusively to its authorized distribution network. With this tool, they are able to identify the right parts list for their application.

For equipment from other manufacturers, check the publications and manuals supplied with the equipment.
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For MWM Generators and Lighting Towers, the manuals can be accessed via cell phone using the QRCODE on the equipment or via the website Literature using the serial numbers of the equipment on its nameplate.

However, if you have any questions, please contact the factory through our customer service channels and we will be happy to help you.

To request the MSDS for MWM Master Parts Fluids, please contact the factory through our service channels and we will be happy to help you.